Policy version: 2026-09-13-v1
This policy covers the Optimum Group LLC website, enquiries, Central billing service, and our planned customer text messaging program. Services operated by our clients have their own policies.
Information you provide
When you contact us, we receive the name, email, company, and project information you submit. When SMS enrollment is open, we record your mobile number, messaging choices, submission time, the consent wording and version shown to you, and the source form. Submitting the form does not verify ownership of your number.
Billing and payment information
When you are added as a billing client, we record your contact name, company, email address, and billing address. We keep invoices, service descriptions, amounts, payment references, verified payment statuses, and an audit history. We use these records to administer your services, collect and reconcile payments, and respond to billing questions.
Online card payments use an Authorize.Net payment form embedded in our payment page. Card details are submitted directly to Authorize.Net; our application does not store card numbers or security codes. Authorize.Net and the payment processor handle payment information needed to process the transaction. Your invoice link provides access to its billing information, so share it only with the intended recipient.
Staff accounts
For Central staff accounts, we store your name, email, assigned access, password hash, account status, and security audit events. We send account invitations, password reset links, and account-change notifications using Amazon email services. These emails support account access and are not marketing messages.
How we use information
We use enquiry information to respond to you and discuss our services. We use messaging choices to document your requests and, after phone verification and service activation, provide the types of Optimum account texts you selected. We use technical request information to protect the site and investigate errors or abuse.
Service providers and mobile privacy
Our hosting provider processes website requests. Amazon email services deliver website enquiries and Central account-access emails, and Cloudflare Turnstile checks forms for automated abuse. The site loads fonts from Google Fonts. These services receive technical information needed to provide their functions.
When our SMS service is activated, Twilio and telecommunications providers will process the phone number and message data needed to deliver texts and handle opt-outs.
We do not sell or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for marketing or promotional purposes. Messaging information is provided only to service providers as necessary to operate the service, or where disclosure is legally required.
Retention and protection
We restrict access to enquiry information and consent records. We retain information as needed to respond to requests, operate services, document messaging choices, prevent abuse, and meet applicable obligations. You may ask us about access, correction, or deletion; some records may need to be retained to document prior consent or an opt-out.
Your choices
SMS is optional. You can withdraw a pending request by contacting us. After activation, reply STOP to stop messages. Requesting a security code does not enroll you in billing or promotional texts. Please do not send passwords, payment-card details, or patient information through our forms.
Contact
For privacy questions or requests, contact info@optimum-group-llc.com or 307.507.2743.